AT&T? If I had a bomb, I'd use it ....

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: Below is my correspondence with AT&T.  I think it's obvious that I'm totally frustrated.  Apparently they only utilize forms to get your phone number and give out info only on the phone.

: As my readers know, I DON'T do business on the phone as I'm usually being lied to and later lack proof of the lies.  Common sense implies that someone who refuses to put their sales pitch in writing INTENDS to misrepresent their products and services.

: And here is what I have to say to AT&T:

: 12/12/98

: Re: desperately trying to spend my money .... (ID # 277863-LOJ)

: Dear AT&T person with no name:

: Do you read English?  I assume so.  Why didn't you send me the e-mail of a sales person as I requested?  Too much work?  It's not your job?  or what???????

: I went to the URL you sent me at

: http://www.catalog.att.com/cmd/custcare

: I didn't find any E-mail there either.  Just another idiotic form that doesn't give me a copy of what I sent.  Do you know what E-mail is?  It's NOT a form!!!!!

: As I apparently HAVE to use this annoying form, I did.   And because I like to know what I mailed, I copied it in my E-MAIL before sending.  Here it is:

: "please send me your E-mail address so we can discuss my needs and your solutions.  

: Thank you

: Christine Baker"

: hmm, just noticed, the form didn't go through.  There is this message:

: "I'm sorry, you didn't fill out all the items in the form correctly.

: Please enter valid information for the following: 

:              Please supply your area code. 
:              Please supply your phone prefix number. 
:              Please supply your phone line number."

: hmmmm, why do you need my phone number?  Is there anyone with a brain at AT&T?  Can AT&T accept the reality that some people don't have a phone and contact AT&T because they want to give money to AT&T FOR phone service?  I guess not ....

: Mr or Ms Nameless AT&T employee, if there is anything you have to say, please follow up to this posting at http://www.bayhouse.com/forums/communications/index.html

: 
: Christine Baker

: At 03:07 AM 12/12/98 -0600, you wrote:
: >
: >
: >
: >
: >Dear Ms. Baker:
: >
: >Thank you for contacting AT&T Online Customer Support.
: >
: >We apologize you were not able to find information on our web site.  To
: >view descriptions or enroll in one of AT&T's residential calling plans,
: >please visit the AT&T Consumer Catalog at the following URL:
: >
: >http://www.catalog.att.com/cmd/home.html
: >
: >If you need further assistance, please click  AT&T E-Mail Center at the
: >following URL:  http://www.catalog.att.com/cmd/custcare
: >For your protection, an original of this electronic mail transmission is being maintained in a secure file by AT&T.
: >
: ><<<<<<<<<<<<<<<<<<<< Your original help request follows
: >>>>>>>>>>>>>>>>>>>>>  
: >
: >but after about an hour of searching your web site i give up
: >
: >can't find no freaking e mail address for nothin on the entire site would appreciate if you could send me email addy for sales
: >
: >thank you
: >
: >christine baker
: >
: >
: >
: >


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