AT&T final response: no E-mail for sales reps

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Posted by Christine Baker on December 18, 1998 at 19:15:05:

In Reply to: The AT&T response to the posting above posted by Christine Baker on December 13, 1998 at 00:22:44:

There's no need to actually read the AT&T response to this thread, posted below. It's neither relevant nor accurate.

Still the nameless employee, finally advising that sales has no E-mail.

And the incredible level of stupidity is evidenced by his/her recommendation to sign up with their internet service. I need THAT like a hole in the head!

He/she goes on to promises:

"... and e-mail, all supported by unsurpassed customer service that makes it easy to use the Internet."

Unsurpassed customer service? Huh? AT&T has NO customer service! So how could it possibly be unsurpassed?

I can think of a few things that are unsurpassed:
Product ignorance and LACK of customer service.

While the date on the E-mail is the 13th, it wasn't actually sent till the 17th.

-------------------------------------------------------------

From: aetrs@attmail.com
Date: Sun, 13 Dec 1998 04:34:46 -0600
Subject: Re: Communications Message 7 (ID # 278707-LJP)
To: comm-forum@bayhouse.com X-Lotus-From
Domain: Lee4RDom @ LEE4RDOM

Dear Ms. Baker:

Thank you for contacting AT&T Online Customer Support.

We apologize for the miscommunication in our previous messages. Unfortuantely, we do not have an e-mail address for an AT&T sales representative. However, based on the most recent information you have provided us, we have compiled a list of services that may indeed meet your needs.

For your Internet needs we would like to present the AT&T WorldNet Service. It is a new enhanced approach to Internet access. Through a family of products that includes dedicated dial access, we offer Internet navigation and search tools, local, national and international directories, and e-mail, all supported by unsurpassed customer service that makes it easy to use the Internet.

AT&T WorldNet Service provides fast, reliable access to the Internet whether you are at home, at work, at school or on the road. With over 265 local access numbers and an 800 access number, you can reach AT&T WorldNet Service from anywhere within the U.S.( including Puerto Rico and the U.S. Virgin Islands.)

AT&T WorldNet Service features customized industry leading browsers, making it a snap to navigate the Internet. Advanced Internet directories and search engines available on the AT&T WorldNet Service web site make everything on the Internet available at your fingertips.

AT&T WorldNet Service is committed to making the Internet a safe and convenient way to find information and transact business. If you register for AT&T WorldNet Service with your AT&T Universal Card, you will receive financial liability protection for purchases made with the AT&T Universal Card on the Internet. Our parental lock software will ensure safe surfing for your kids by allowing you to block out selected areas of the Internet.

When you need assistance, our World Class Customer Service is available. Whether online or off line, we will provide technical expertise and fast reliable responses to your questions.

AT&T customers have their choice of two different price options:

-- Standard Plan, 150 hours of Internet access for $19.95 per month**. Each additional hour will be $0.99. -- $9.95** per month for the first ten hours of use/access, and $0.99 for each additional hour.

**These prices do not include any telephone or 800 number access charges, or other charges you may incur to reach AT&T WorldNet Service.

No matter which plan you use, we're confident that once you take advantage of everything AT&T WorldNet Service has to offer, you'll wonder how you got along without it. To order AT&T WorldNet Service, please access our web site http://www.catalog.att.com/cmd/worldnet. If you prefer you can reach a WorldNet Service representative at 1-800-400-1447.

For your cellular needs you may be interested in our AT&T Wireless Products. First, we have a feature called AT&T PocketNet Services. AT&T PocketNet is a wireless phone that links you to your computer and gives you access to your e-mail, calendar, Internet sites and more. For more information feel free to visit our website at http://www.attws.com/nohost/data/pocketnet/index.html.

If you need further assistance, you may also reach AT&T PocketNet Service & Equipment, toll free at 1-888-DATA-ATT x200, Monday - Friday 8 a.m. - 11 p.m., Saturday 12 Noon - 9 p.m., EST.

Second, we have AT&T Digital PCS from AT&T Wireless Services. It is an all-in-one personal communications service tailored for the way you work and live. With the AT&T Digital PCS Service, combined with a Digital PCS phone, you have all the tools you need to manage and prioritize your calls and messages.

This service combines messaging and cellular capabilities so if you don?t want to take a call, your phone can take a message. Your wireless phone number is all a caller needs to reach you. Callers can leave a Voice Mail message, a numeric message or an alphanumeric message. We've even built in a Messaging Center that allows people to send you text messages from our web site. There are no annual contract requirements. Simply purchase the Digital PCS phone and you will be billed by the month for the service. Certain promotions may be available with an annual commitment. For additional details or to enroll, please call 1-800-IMAGINE or visit our website at the following URL:

http://www.catalog.att.com/cmd/pcs

If you are needing a plan for your residential long distance calls, we would like to recommend that you consider the AT&T One Rate Online. AT&T One Rate? Online saves you time and money. AT&T One Rate Online lets you make state-to-state long distance calls from home for just 10 cents a minute and a low $1 monthly fee with the convenience of online billing and customer service. That?s one simple rate 24 hours a day, seven days a week. When you enroll in AT&T One Rate Online in combination with AT&T WorldNet? Service, your long distance rate for state-to-state calls drops even lower - to just 9 cents a minute, with no monthly fee. Current and new WorldNet Service members can take advantage of this great offer.

It is easy to sign up for One Rate Online and it?s easy to manage. Your AT&T communications services are automatically billed to your credit card each month. You can review your detailed online statement at your convenience from the secure AT&T Online Customer Service Site.

You can sign up for AT&T One Rate Online, or get more information, at the following URL:

http://www.catalog.att.com/cmd/eoffer/

We hope this information is a little more helpful. If these services do not meet your needs, or you need additional information please feel free to write to us at the URL below or call us toll free at 1-888-9ATT-WEB, 24 hours a day, seven days a week.

You are a valued customer and we appreciate your business. If you need further assistance, please contactus via the following URL: http://www.att.com/write. For your protection, an original of this electronic mail transmission is being maintained in a secure file by AT&T.

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Comments:
: There's no need to actually read the AT&T response to this thread, posted below. It's neither relevant nor accurate.

: Still the nameless employee, finally advising that sales has no E-mail.

: And the incredible level of stupidity is evidenced by his/her recommendation to sign up with their internet service. I need THAT like a hole in the head!

: He/she goes on to promises:

: "... and e-mail, all supported by unsurpassed customer service that makes it easy to use the Internet."

: Unsurpassed customer service? Huh? AT&T has NO customer service! So how could it possibly be unsurpassed?

: I can think of a few things that are unsurpassed:
: Product ignorance and LACK of customer service.

: While the date on the E-mail is the 13th, it wasn't actually sent till the 17th.

:
: -------------------------------------------------------------

: From: aetrs@attmail.com
: Date: Sun, 13 Dec 1998 04:34:46 -0600
: Subject: Re: Communications Message 7 (ID # 278707-LJP)
: To: comm-forum@bayhouse.com X-Lotus-From
: Domain: Lee4RDom @ LEE4RDOM

:
: Dear Ms. Baker:

: Thank you for contacting AT&T Online Customer Support.

: We apologize for the miscommunication in our previous messages. Unfortuantely, we do not have an e-mail address for an AT&T sales representative. However, based on the most recent information you have provided us, we have compiled a list of services that may indeed meet your needs.

: For your Internet needs we would like to present the AT&T WorldNet Service. It is a new enhanced approach to Internet access. Through a family of products that includes dedicated dial access, we offer Internet navigation and search tools, local, national and international directories, and e-mail, all supported by unsurpassed customer service that makes it easy to use the Internet.

: AT&T WorldNet Service provides fast, reliable access to the Internet whether you are at home, at work, at school or on the road. With over 265 local access numbers and an 800 access number, you can reach AT&T WorldNet Service from anywhere within the U.S.( including Puerto Rico and the U.S. Virgin Islands.)

: AT&T WorldNet Service features customized industry leading browsers, making it a snap to navigate the Internet. Advanced Internet directories and search engines available on the AT&T WorldNet Service web site make everything on the Internet available at your fingertips.

: AT&T WorldNet Service is committed to making the Internet a safe and convenient way to find information and transact business. If you register for AT&T WorldNet Service with your AT&T Universal Card, you will receive financial liability protection for purchases made with the AT&T Universal Card on the Internet. Our parental lock software will ensure safe surfing for your kids by allowing you to block out selected areas of the Internet.

: When you need assistance, our World Class Customer Service is available. Whether online or off line, we will provide technical expertise and fast reliable responses to your questions.

: AT&T customers have their choice of two different price options:

: -- Standard Plan, 150 hours of Internet access for $19.95 per month**. Each additional hour will be $0.99. -- $9.95** per month for the first ten hours of use/access, and $0.99 for each additional hour.

: **These prices do not include any telephone or 800 number access charges, or other charges you may incur to reach AT&T WorldNet Service.

: No matter which plan you use, we're confident that once you take advantage of everything AT&T WorldNet Service has to offer, you'll wonder how you got along without it. To order AT&T WorldNet Service, please access our web site http://www.catalog.att.com/cmd/worldnet. If you prefer you can reach a WorldNet Service representative at 1-800-400-1447.

: For your cellular needs you may be interested in our AT&T Wireless Products. First, we have a feature called AT&T PocketNet Services. AT&T PocketNet is a wireless phone that links you to your computer and gives you access to your e-mail, calendar, Internet sites and more. For more information feel free to visit our website at http://www.attws.com/nohost/data/pocketnet/index.html.

: If you need further assistance, you may also reach AT&T PocketNet Service & Equipment, toll free at 1-888-DATA-ATT x200, Monday - Friday 8 a.m. - 11 p.m., Saturday 12 Noon - 9 p.m., EST.

: Second, we have AT&T Digital PCS from AT&T Wireless Services. It is an all-in-one personal communications service tailored for the way you work and live. With the AT&T Digital PCS Service, combined with a Digital PCS phone, you have all the tools you need to manage and prioritize your calls and messages.

: This service combines messaging and cellular capabilities so if you don?t want to take a call, your phone can take a message. Your wireless phone number is all a caller needs to reach you. Callers can leave a Voice Mail message, a numeric message or an alphanumeric message. We've even built in a Messaging Center that allows people to send you text messages from our web site. There are no annual contract requirements. Simply purchase the Digital PCS phone and you will be billed by the month for the service. Certain promotions may be available with an annual commitment. For additional details or to enroll, please call 1-800-IMAGINE or visit our website at the following URL:

: http://www.catalog.att.com/cmd/pcs

: If you are needing a plan for your residential long distance calls, we would like to recommend that you consider the AT&T One Rate Online. AT&T One Rate? Online saves you time and money. AT&T One Rate Online lets you make state-to-state long distance calls from home for just 10 cents a minute and a low $1 monthly fee with the convenience of online billing and customer service. That?s one simple rate 24 hours a day, seven days a week. When you enroll in AT&T One Rate Online in combination with AT&T WorldNet? Service, your long distance rate for state-to-state calls drops even lower - to just 9 cents a minute, with no monthly fee. Current and new WorldNet Service members can take advantage of this great offer.

: It is easy to sign up for One Rate Online and it?s easy to manage. Your AT&T communications services are automatically billed to your credit card each month. You can review your detailed online statement at your convenience from the secure AT&T Online Customer Service Site.

: You can sign up for AT&T One Rate Online, or get more information, at the following URL:

: http://www.catalog.att.com/cmd/eoffer/

: We hope this information is a little more helpful. If these services do not meet your needs, or you need additional information please feel free to write to us at the URL below or call us toll free at 1-888-9ATT-WEB, 24 hours a day, seven days a week.

: You are a valued customer and we appreciate your business. If you need further assistance, please contactus via the following URL: http://www.att.com/write. For your protection, an original of this electronic mail transmission is being maintained in a secure file by AT&T.

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