The AT&T response to the posting above

Name    : 
E-Mail  : 
Subject : 

Comments:
: I sent AT&T a copy of the above posting.  I say one thing, at least they respond immediately.  Unfortunately, the response was just more bla bla bla ...

: The worlds best kept secret:  AT&T sales reps' E-mail.

: Apparently I have to tell them WHAT I want to buy.  Thing is, I have no clue. Which is WHY I requested assistance, and that is apparently something NOT available at AT&T.

: All I know is what I want to accomplish: phone and data services in remote areas in the Western US, if at all possible to my notebook.  If that can't be done, maybe their pocket service would be an alternative?

: I was hoping somebody at AT&T could tell me which services would best suit my needs and how much it would cost for the equipment and the services.

: The AT&T person who can't figure out what an e-mail addy is supposedly is the AT&T WEBMASTER, as that's who I addressed my original mail to (due to the lack of any E-mail addy on their site.)

: He or she thinks I'm looking for something on their on-line catalog!!!!!  And then gives me ANOTHER URL!

: I wished they'd stop the drug tests and instead started requiring a minimum IQ.  How about a reading and comprehension test?

: It also annoys me tremendously when corporate employees don't give their names and titles. Why is that?

: So here is the webmaster's entire reply and of course I'll cc him/her a copy of this posting. It's sad, real sad!  

: --------------------------

: From: aetrs@attmail.com
: Date: Sat, 12 Dec 1998 21:44:28 -0600
: Subject: Re: desperately trying to spend my money .... (ID # 277863-LOJ) 
: 	(ID # 278359-RQK)
: To: chris@bayhouse.com
: X-Lotus-FromDomain: Lee4RDom @ LEE4RDOM

: Dear Ms. Baker:

: Thank you for contacting AT&T Online Customer Support.

: We apologize for the inconvenience that has been caused to you.
: Unfortunately, we are unable to determined what you are trying to locate on the AT&T online catalog.  Below is a copy of what we received in your first e-mail.

: but after about an hour of searching your web site i give up
: can't find no freaking e mail address for nothin on the entire site

: would appreciate if you could send me email addy for sales

: thank you

: christine baker

: This is all that came through to us.  If there was more to this e-mail we apologize, we did not receive it.  With the information sent to us we feel we answered your inquiry to the best of our ability.  The URL given is the address to view AT&T premier discount calling plans and other products and services.

: If you are simply looking for an e-mail address to get information about AT&T services you may use the address listed below.  We would need to know what type of products you are looking for, sales covers a large spectrum of services.  Once we know more specifically what you are trying to find we would be more than happy to help you locate the service.

: You are a valued customer and we appreciate your business.  If you need further assistance, please contactus via the following URL: 
: http://www.att.com/write.
: For your protection, an original of this electronic mail transmission is being maintained in a secure file by AT&T.

: <<<<<<<<<<<<<<<<<<<< Your original help request follows
: >>>>>>>>>>>>>>>>>>>>

: AT&T? If I had a bomb, I'd use it ....

: Name: Christine Baker
: E-Mail: comm-forum@bayhouse.com
: Subject: AT&T? If I had a bomb, I'd use it ....
: Body of Message:

: Below is my correspondence with AT&T. I think it's obvious that I'm totally frustrated. Apparently they only utilize forms to get your phone number and give out info only on the phone.

: As my readers know, I DON'T do business on the phone as I'm usually being lied to and later lack proof of the lies. Common sense implies that someone who refuses to put their sales pitch in writing INTENDS to misrepresent their products and services.

: And here is what I have to say to AT&T:

: 12/12/98

: Re: desperately trying to spend my money .... (ID # 277863-LOJ)

: Dear AT&T person with no name:

: Do you read English? I assume so. Why didn't you send me the e-mail of a sales person as I requested?
: Too much work? It's not your job? or what???????

: I went to the URL you sent me at

: http://www.catalog.att.com/cmd/custcare

: I didn't find any E-mail there either. Just another idiotic form that doesn't give me a copy of what I sent.
: Do you know what E-mail is? It's NOT a form!!!!!

: As I apparently HAVE to use this annoying form, I did. And because I like to know what I mailed, I copied it in my E-MAIL before sending. Here it is:

: "please send me your E-mail address so we can discuss my needs and your solutions.

: Thank you

: Christine Baker"

: hmm, just noticed, the form didn't go through. There is this message:

: "I'm sorry, you didn't fill out all the items in the form correctly.

: Please enter valid information for the following:

: Please supply your area code.
: Please supply your phone prefix number.
: Please supply your phone line number."

: hmmmm, why do you need my phone number? Is there anyone with a brain at AT&T? Can AT&T accept the reality that some people don't have a phone and contact AT&T because they want to give
: money to AT&T FOR phone service? I guess not ....

: Mr or Ms Nameless AT&T employee, if there is anything you have to say, please follow up to this posting at http://www.bayhouse.com/forums/communications/index.html

: 
: Christine Baker

: At 03:07 AM 12/12/98 -0600, you wrote:
: >
: >
: >
: >
: >Dear Ms. Baker:
: >
: >Thank you for contacting AT&T Online Customer Support.
: >
: >We apologize you were not able to find information on our web site. To
: >view descriptions or enroll in one of AT&T's residential calling plans,
: >please visit the AT&T Consumer Catalog at the following URL:
: >
: >http://www.catalog.att.com/cmd/home.html
: >
: >If you need further assistance, please click AT&T E-Mail Center at the following URL: http://www.catalog.att.com/cmd/custcare
: >For your protection, an original of this electronic mail transmission is being maintained in a secure file
: by AT&T.
: >
: ><<<<<<<<<<<<<<<<<<<< Your original help request follows
: >>>>>>>>>>>>>>>>>>>>>
: >
: >but after about an hour of searching your web site i give up
: >
: >can't find no freaking e mail address for nothin on the entire site would appreciate if you could send me email addy for sales
: >
: >thank you
: >
: >christine baker


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