Posted by Christine Baker on December 18, 1998 at 20:43:59:
While I still haven't responded to weeks of postings in the Real Estate and Credit Forums, I just HAVE to post about JFax to show readers that not all companies suck as much as AT&T.
So what's JFax? It's a life saver for anyone doing business on the road or in need of local phone numbers in various areas. "Unified messaging" is the buzz word.
JFax provides me with a San Francisco fax/VM number. I think numbers are now available in 60 cities WORLDWIDE. All voice and fax messages are forwarded to my E-mail.
Customer Service:
Outstanding!
E-mail was answered within an hour or two. Courteous, meaningful, obviously by a QUALIFIED person with a brain. I suspect JFax pays ABOVE minimum wage.
Periodically they send me updates, but not too frequent. Best of all, since the initial problem (courtesy microcrap windows crashing) I haven't needed any help.
I found it especially helpful that they first sent me a test fax, then a test VM, then the instructions for outgoing faxes. They were spaced about a week apart and since I was very busy then, the timing was perfect. I was able to follow the instructions and everything worked as it should.
Billing:
Absolutely superior! Instant, accurate, complete .... A copy of a fax transmission receipt is posted below.
Cost:
That's the most unbelievable part, only $12.50 per month per number. Unlimited FREE forwarding to my E-mail. There is an additional fee to have it set up for voice so you can access from a phone, but I don't need that.
I just took advantage of their 25% discount for a one year prepay.
Outgoing faxes are so low priced, I can hardly believe it.
They actually give new customers a $2.00 credit to entice them to start using JFax for outgoing faxes. Please note in the fax receipt below that it cost me only 5 cents to fax from San Francisco to Phoenix on a weekday afternoon. I incurred NO other charges, sent the fax on the net.
Who is JFax?
Jaye, a German guy in his early 20s, is a musician with a brain. Just hope he won't turn into another Bill Gates. Since he's busy touring and traveling, he has an extensive staff. Most recently they hired a former *AT&T* exec. Hope that's not bad news, must admit that worries me.
To get a free month trial go to
http://www.teleadapt.com/jfax/jfaxus.html
For more info go to JFax directly at www.jfax.com
A *well* designed site, I can find what I'm looking for FAST!
I have only used JFax for a few months, just sent my first outgoing fax a couple of days ago. I regret I haven't found Jfax years ago, and I'm just hoping they'll keep up the GREAT service and don't go the way of AT&T, GTE, etc.
Christine Baker
PS: This is NOT a paid ad and I have NO affiliation whatsoever with JFax other than being a paying customer.
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A JFax fax receipt:
From: jfaxlog@jfax.com Date: Fri, 18 Dec 1998 14:35:26 -0800 (Pacific Standard Time)
To: chris@bayhouse.com
Subject: JFAX.COM Successful transmission to 16022540621.
Re: Cash bribes? blow jobs? SEX SEX SEX -- What's it take to get a response from AT&T????
Dear Christine Baker,
Re: Cash bribes? blow jobs? SEX SEX SEX -- What's it take to get a response from AT&T????
Fax to 16022540621 successful: 30 seconds, 1 page(s), $ 0.05, transmission time: Friday, Dec 18 1998, 10:35:20 PM (GMT), remote CSID: unknown.
Balance at response time: $ 1.90.
Best Regards, JFAX.COM
Customer Service Tel: +1-310-966-1818
E-mail: help@jfax.com